Returns & Exchanges

At Master Lock Store, we stand behind the quality of our security products and offer a 30-day return window for items in their original packaging. We want to ensure your home or business remains secure with the right locking solutions.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused lock or hardware in its original box, ensuring all keys, mounting hardware, and instruction manuals are included.

• 3.
  Label and Ship

  Clearly mark the RMA number on the outside of the shipping carton and send the package to our designated fulfillment center using a trackable carrier.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the item to verify its condition, we will process your refund to the original payment method within 5-7 business days.